Empowering Businesses thought transformational outsourcing

CORTRACK is a leading transformational outsourcing (BPO)company. We combine our deep industry Knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions. We care for our customers so we have conceived, designed and also planned service with the aim to serve various industries. Our company offers result driven services like lead generation, sales & marketing, customer retention management service, BFSI (BPO, KPO, LPO), etc. that empower business as well as enhance the credibility and profitability of the company.

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Languages Supported for our esteemed clients
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Happy clients served over the course of existence in the market
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Dedicated and highly skilled support staff solving customer problems

We have created a strong presence globally in 4 lines of business.

Inbound

Outbound

Backend

E-mail / Chat

About Us

CORTRACK is an international contact Centre having offices in India, USA, Hong Kong & Republic of Czech.

CORTRACK is an international contact Centre having offices in India, USA, Hong Kong & Republic of Czech.

We specialize in all categories of Call Centre services and render high quality Inbound, Outbound and Web enabled services across the globe to different industry segments like finance , Telecom, Home Improvements, Insurance, Flight & Holidays, Leisure, Real Estate and Energy

Our executive team has over 35 years of cumulative, global experience in all aspects of the BPO industry. Our global presence and worldwide partnerships allow us to deliver the best tailored model of services to suit your ever changing business needs. While the feather in our cap is staying flexible and adaptable, there’s one characteristics we have no intention of changing, the unequalled service excellence that you can except when dealing with us

At CORTRACK our clients are presented with a value-driven approach to BPO, we offer the broadest range of BPO services underpinned by operational excellence and cost-effectiveness, therefore lowering costs is just a small benefit as compared the other services offered here.

Consistently, with the overall business strategy and increased demand for outsourcing services, since the company’s inception in early 2018, our outsourcing practices have grown significantly. But one thing has remained the same from the beginning— Our Client’s success has always been at the heart of what we do and this has played an important role in driving transformation

In summary, we can say the four cornerstones of our work are:

  1. Adding overall value to companies
  2. Helping to control costs
  3. Reduce risk
  4. Increase transparency

Our Mission

Our mission is to dramatically revolutionize client-centered services so that we can deliver the kind of results on the bottom line that our clients expect and deserve.

Our Vission

We envision a world where the entire industry has access to top-shelf services and performs as a well-oiled machine to enrich customer experience.

Our Values

What we stand for at Cortrack

Fostering a positive customer experience at every stage of the customer journey is what we aim for. WE understand that satisfaction of services will automatically leads to more business. All decisions at CORTRACKS are based on customer-centricity, by considering the effects its outcome will have on our customers. Additionally, we keep ourselves informed & updated by Soliciting Customer Feedback on regular intervals, through various mediums like online and telephone surveys.

We believe the excellence in the little things always adds up to excellence in the big things, it is therefore the confident pursuit of highest quality when you believe in what you are doing and that its value warrants your persistent commitment. At CORTRACK, we will continuously strive for better ways of doing the things we do. We will not rest on our accomplishments, but build on them to becoming the best we can be.

As a team we will expect more of ourselves than our clients do and strive to exceed expectations in every project we undertake.

Accountability is the key to effectively implement our strategic plan and daily deliverables. Here at CORTRACK we believe in building a culture of accountability across the organization. Everyone needs to understand the organization’s strategy, their individual roles within the company, and the specific tasks or projects that they are responsible for. Accountability therefore is not an individual department to team thing but a value that flows through the entire organization.

One of the biggest contributors to the success of CORTRACK in short time that is in nurturing the ability of our employees to perform together as a team. With an increase in cutthroat competition, it is extremely important to encourage creativity in the workplace, this helps in improving productivity and promotes a healthy team relationships. Teamwork enables employees to be quicker and more effective in their work. Therefore we can say confidently that through collaboration we multiply our contribution. Together, we are stronger and can contribute more. Shared goals and mutual support lead to greater success than isolated work and individual focus. Trust and care are important for collaboration. Without trust, we waste time waiting and chasing one another. Without personal care, one person may gain but at a cost to others, leading to a net loss of contribution.

We believe that caring and honesty make for the best relationships because it leads to strong and positive relationships and these are a big part of what differentiates CORTRACK from most other companies in this industry. A key contributor to a strong relationship is having an emotional connect. As a company we pledge to act with compassion, integrity, honesty and high ethics, we will listen to others with the utmost respect and will value differences. The Company is also committed to care about the environment we exist in, to strengthen the social bond and positively contribute to the communities around us. As an organization, we care and respect the law of land and will always remain compliant with all applicable government rules and regulations.

The hardest thing to do is to build trust, and if trust exists, you can accomplish so much more, and being genuinely caring and honest is at the center of this.

Lets discuss how we can help your business

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ABOUT US

CORTRACK is a leading transformational outsourcing (BPO)company. We combine our deep industry Knowledge with technology and business expertise to co-create innovative, digital-led transformational solutions.

© Cortrack Solutions Pvt Ltd. All rights reserved.

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